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FAQ's

FAQs

What are Cold One® ice wraps made of?
How do Cold One® ice wraps work?
How often should I wear my Cold One® ice wrap?
What is R.I.C.E.?
My skin doesn’t feel cold - is my ice wrap working?
My skin is too cold from wearing my ice wrap. What can I do to reduce the discomfort?
Are Cold One® products guaranteed?
Are Cold One® products safe?
How do I clean my Cold One® ice wrap?
When will I receive my Cold One® ice wrap?
What are your shipping rates?
What is your return policy?
How do I become a Cold One® Reseller?

What are Cold One® ice wraps made of?
ColdOne® cold compression therapy ice wraps are comprised of three low-bulk stretchable layers that drive the cold deep into ligaments and muscles. The outer layer of nitrogen blown neoprene provides insulation and prevents moisture build-up on the outside while the rubber impregnated linen of the inner layer also reduces interior sweating while protecting against cryoburn. The mid layer of strategically sewn in non-toxic flexible gels conform to the body’s curvature for a close comfortable fit while providing cold coverage where it’s needed most.

How do Cold One® ice wraps work?
All Cold One® ice wraps are ready-to-wear when frozen for up to two hours in a residential or commercial freezer.

After applying the Cold One® cold compression ice wrap to the injured muscle for 15-20 minutes, the internal tissue temperature is lowered by 10 degrees or more for immediate relief of pain and swelling. Reducing the soft tissue temperature blocks the pain receptors for relief that lasts several hours. With continued use, the body will begin to use its natural energy to heal the injured tissues instead of leaking blood and fluid into the injured area causing more inflammation and pain.

How often should I wear my Cold One® ice wrap?
As medically advised, cold and compression (as provided by the Cold One® ice wraps) should be applied for the first 72 hours after an injury to minimize soft tissue pain and swelling, and ultimately, speed up recovery times. For an acute injury, it is recommended that you apply the Cold One® ice wrap for 15-20 minutes every few hours while the inflammation is evident. For chronic pain, it is recommended to apply Cold One® ice wraps following strenuous activities and as needed to treat reoccurring discomfort and inflammation.

What is R.I.C.E.?
RICE is an acronym for Rest, Ice, Compression and Elevation. RICE therapy is a standard treatment for the first 2-3 days following many acute soft tissue injuries, such as sprains and strains. It is intended to help relieve pain, swelling and discomfort while expediting the healing process.

  • Rest: Resting the injured part can help relieve discomfort, avoids further injury, and can aid the healing process. In addition to ceasing all strenuous activity, rest may also include decreasing weight bearing on the injury site, splinting or diminishing stress.
  • Ice: Ice can provide pain relief to the injured area. It also helps to control the leakage of fluid from blood and lymphatic vessels which causes swelling. Doctors recommend applying ice for 15-20 minutes at a time as often as possible.
  • Compression: Compress the injury to speed up healing and decrease swelling. For ease, use a Cold One® cold compression ice wrap or gently apply an elastic bandage around the area for support. Take caution not to wrap the area too tightly, causing further damage. If you feel throbbing or your fingers or toes turn blue, the wrap is too tight.
  • Elevation: Elevate the injured area above the level of the chest to decrease swelling. Elevation also helps promote the return of blood and lymphatic fluid due to the effects of gravity.

My skin doesn’t feel cold - is my ice wrap working?
While the skin may not feel as cold as expected, the healing process is taking place well below the epidermis. Cold One® ice wraps are designed to drive the cold deep into the muscle to reduce pain and inflammation in the soft tissue while the rubber impregnated linen inner layer protects the skin from freezing.

My skin is too cold from wearing my ice wrap. What can I do to reduce the discomfort?
A small towel or article of clothing may be applied between the skin and any Cold One® ice wrap to add a degree of insulation from the direct cold without affecting the effectiveness of the treatment.

Are Cold One® products guaranteed?
All ColdOne® products are customer satisfaction guaranteed for 30 days from delivery. If the products do not meet your expectations, simply return the items to us for a full refund.

In the unlikely event that your merchandise is defective, please notify us within 72 hours and we will arrange to replace the product at no cost to you. Any defects in workmanship can be exchanged up to one year from date of purchase.

Are Cold One® products safe?
All ColdOne® products are constructed of non-toxic and non-hazardous FDA approved food-grade materials that are safe to use against the skin. 

Once the frozen wrap is applied, the gels will gradually thaw within 15-20 minutes - the length of time recommended by doctors and orthopedic therapists for effective healing - so there is no risk of damage from “over-icing” the tissues or cryoburn to the skin.

Individuals with pre-existing conditions that discourage cold compression usage - such as diabetes – should consult with their doctor prior to using Cold One ® cold compression therapy ice wraps.

How do I clean my Cold One® ice wrap?
The durable, easy to care for ice wraps can be washed in the top rack of a home dishwasher and the inner layer can be disinfected with an anti-bacterial wipe if used for open wounds or post surgical applications.

When will I receive my Cold One® ice wrap?
All orders are shipped within 24 hour of receipt. If an order is placed by 3:00 p.m. PST, it is usually shipped the same day.

For expedited delivery to the lower 48 States, we offer UPS and USPS flat rate shipping options regardless of the quantity of wraps ordered. Delivery time is based upon destination. All tracking information will be emailed to you once the package has been shipped.

What are your shipping rates?

US Lower 48 States:
UPS /USPS Ground (2-5 days): $6.50
USPS Priority (2-3 days):  $12.00
UPS Select 3rd Day: $12.95
UPS 2nd Day: $16.00
UPS Next Day / USPS Express:  $24.00

Alaska & Hawaii:
USPS Priority (2-4 days):  $16.00
UPS Select 3rd Day: $16.95
UPS Next Day:  $24.00

Mexico, Canada & International:
UPS Express International (3-10 days): $28.00

**Please note UPS does not deliver to PO Boxes or on Saturdays & Sundays.

What is your return policy?
To process your exchange or refund, or with any questions, please email at customercare@coldoneinc.com to receive a Return Authorization (RA) Number. Once received, please return the items to us in their original product packaging, along with the invoice/packing slip and the form below. If the invoice or packing slip is not available, we will need your original order number to complete the transaction. Please include the RA# on the outside of the box for prompt processing.

**DOWNLOAD MERCHANDISE RETURN FORM

How do I become a Cold One® Reseller?
If you are interested in selling Cold One® ice wraps in your store or clinic, please contact Rob Goodwin at customercare@coldoneinc.comfor additional information.